ACCOUNT MANAGER

To work within the Account team supporting the delivery our of client’s campaigns. Reporting into the Senior Account Manager you’ll be an essential part of the day to day running of our campaigns.

To be responsible for building and developing Undercurrent and to act autonomously to manage the full process and take ownership of your role within the department.

Part of the Current Collective, Undercurrent are an award winning independent experiential agency. We specialise in delivering integrated experiential-led marketing campaigns that deliver tangible results for our clients. With a strong heritage in the technology, retail, and charity sectors we pride ourselves on delivering innovative campaigns that push the boundaries of experiential marketing.

Founded in 2001 we have an impressive roster of clients including- HP, Google, TK Maxx, Shelter and Bang & Olufsen. In these transformative times we’ve had to tear up the rule book and do things differently to stand out and win. Our work has experiential at its core but we’ve expanded our digital and content skills to deliver integrated solutions for clients.

Below are some of our key benefits (full list can be provided to applicants)

• Competitive salary
• Hybrid Working and flexible hours
• Opportunities to learn and develop skills in a fun agency environment
• Work with impressive clients and produce world-class work
• Early-finish Fridays (extends to early finish on Thursdays AND Fridays in the summer)
• Side Hustle Funds to support budding entrepreneurs
• Birthdays lie-ins
• Additional leave to celebrate big moments like getting married or moving house
• Company Social Events
• Charity Volunteer days
• Part funded Private Healthcare

All companies within the Current Collective (Undercurrent, Love the People, House of Experience and The Drop) are committed to creating a stimulating and supportive working environment based on mutual respect and trust where equality of opportunity is offered to all our employees, customers and job applicants. We recognise the link between equality and high-quality performance, and we understand that ensuring equality of opportunity is essential for the successful and innovative development of our business.

We acknowledge our responsibility to identify value and respond appropriately to varying needs and perspectives. No one should receive less favourable treatment before or during employment on the grounds of gender, colour, race, ethnic background, age, religion or belief, disability, sexual orientation, or marital/family status as defined in the Protected Characteristics of the Equality Act 2010.

This policy is founded on the firm belief that recognising the difference in people creates a productive environment in which everyone feels valued and can give of their best to successfully achieve our business objectives.

ACCOUNTABILITIES- CLIENT SERVICE

• Client facing communications – including day to day business development
• Receiving briefs from a client and supporting in formulating the pitch deck response
• End to end campaign management, including overseeing of timelines, suppliers, budgets and clients
• Writing briefs for all relevant internal departments or sister agencies, including staffing, creative and production
• Sourcing and overseeing all elements for a campaign, including giveaways, experiences, and merchandise
• Creating relevant presentation decks for account management teams
• Managing of the costing and the reconciliation of all budgets associated with campaigns
• Research, brief and manage all suppliers and partners required for each campaign
• Build and maintain strong, trusting and honest relationships in line with the key disciplines
• Being present for all creative briefings and inputting to ensure client goals are met
• Attend internal meetings and write reports to summarise key actions
• Manage all ROI and reporting for campaigns
• To manage and be present on site for live activations
• Supporting other teams where needed
• Researching and collating up to date information and contributing to the companies social media
• To be actively involved in writing blogs and have input into company updates
• Training for junior members of the team to ensure their development is achieved
• Personal development
• All associated administration

KNOWLEDGE AND CULTURE

• Understand the key disciplines and ensure that all work is up to these standards
• Proactively explore and engage with opportunities for networking and learning and business development
• Keeping up to date with trends and changes to relevant communications and campaign management technology
• Carry out regular site visits and feedback relevant information to the team and agency, putting these findings in to practice helping develop the team.

QUALITY

• Ensuring all work going out to any client meets the high standards that Undercurrent promote are achieved.
• Effectively manage own time, workload and resources and that of freelance staff.
• Ensure that all work is accurate, and attention has been given to the finer details and ensure they are leading by example for more junior staff.
• Apply company policies, standards and guidance and ensure colleagues understand how the guidelines will affect their work

INDIVIDUAL AND TEAM WORKING

• Ensure that all colleagues are kept up to date with any changes in projects
• Work in partnership with all team members, including cross agency teams
• Be a personable, enthusiastic team player with a committed and positive outlook
• Initiate team catch ups and de-brief session
• Show initiative and recommend changes to processes where applicable
• Be a figure head of your own personal development
• Undertake ad hoc work as and when required

• Possession of appropriate qualifications or at least 2 years’ experience at Account Executive level
• Expertise in and experience of developing and executing experiential campaigns, including excellent knowledge of events, exhibitions, guerrilla and retail brand experiences
• Good standard of literacy and numeracy and advanced skills around the creation of Power Points ensuring the ability to confidently present to colleagues and clients
• Excellent communication skills across a range of contacts
• A strong understanding of the Microsoft Office suite
• Strong financial management skills
• Awareness of confidentiality and data protection requirements
• Ability to be flexible and contribute to other areas of the business where required
• Ability to think creatively and solve problems
• Be able to multitask and have strong organisation skills
• Ability to problem solve
• Have strong attention to detail with a robust follow through
• To be able to build strong connections both internally and externally

• Have the ability to be aware of the key relationships and know how to access them
• Shows initiative – you come up with creative ways with which to work with clients and team
• You work with others to deliver results and provide support with an awareness of the social impact of your work
• Willing to learn – you want to acquire new skills that will support you within the role and further your professional development
• Flexible attitude – you are prepared to work flexibly to deliver the service
• To maintain a smart and presentable appearance at all times
• Trustworthy, reliable and mature in dealing with clients, staff and issues

At the Current Collective we support our people. We will provide you with the tools needed to both grow and succeed. You will be given opportunities to seek out and challenge collaboration methods. We will support you with talent across the Collective, who are experts in their field. And finally, we will provide possibilities for you to do work which you will be proud of in a community of teammates.

Email your CV and cover letter to recruitment@undercurrent.uk.net