Note 10 Roadshow
Samsung
A training roadshow that spanned 4 countries and 39 locations. We delivered the Note10 training from a visually fun and playful stand that focussed on the creativity element of the Note10 and the iconic S Pen.
Challenge
Bring to life Note10 USPs for call centre employees and get them excited about the possibilities of 5G. Create a fun and unique training area, adaptable to the range of visited sites.
Insight
‘Experiential learning’ results in a 75% knowledge retention rate.
Focusing on hands on experiences rather than classroom sessions is fifteen times more effective.
Solution
We created a circular studio space to showcase the creative possibilities of the Note10, with the graphic outline style reflecting the S Pen.
Training was delivered by interactive screens and covered video editing and S Pen skills.
Next advisors were encouraged to get hands on with the S Pen and create their own ‘selfie doodle’ with the results displayed as a digital mural at each contact centre.
Result
55 live days completed across four countries and 9 teclo channels. 98% of advisors scored top marks in a knowledge retention quiz.
“I’m sold on the Note10 5G, I didn’t realise how big 5G was going to be until you guys came here!”
EE
CONTACT CENTRE MANAGER
